We’re sorry, but you are no longer able to access your travel insurance policy online.

If you need emergency medical assistance, please call the 24-hour help line on
01243 964 131.
Please only use this number if you are abroad and have a medical emergency.

To register a new claim or to enquire about an existing one, please call Charles Taylor on
01243 219 595 and their contact centre will guide you through the process.

If you need to change your address or any of your personal details, cancel your policy or need us to resend your policy documents to your registered email or home address, please send an email to customer.services@insureandgo.com stating your policy number, telephone number and postcode. You can also send an email request for an Agent to contact you by telephone you if you require further assistance.

We will aim to respond within 2 working days.